Shipping & Delivery

Shipping Policy

At SensoryEase, we are committed to providing our customers with great value and professional service. That is why we offer free shipping from our fulfillment centers in the USA and Europe using trusted carriers such as USPS, FedEx, DHL, and DPD.

Shipping to Over 200 Countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be in one of those countries, we will contact you immediately to find a solution or provide a full refund.

Lost/Missing Packages

SensoryEase is not liable if an incorrect address is entered during the checkout process. Please ensure that your billing and shipping addresses are correct before finalizing your order. If we make an error in your shipment, we will take full responsibility and reship your original order at no additional charge.

Customs & Import Fees

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur custom fees when they arrive in your country.

Shipping Time Estimates

Shipping time varies by location. Our estimated delivery windows are as follows:

Location Estimated Shipping Time
United States 5-7 Business days
Canada, Europe 6-10 Business days
Australia, New Zealand 12-14 Business days
Central & South America 8-14 Business days
Asia 8-12 Business days
Africa 8-14 Business days

  • Processing Time: All orders require a 1-3 business day processing period before shipment.

  • Max Delivery Time: 20 business days.

  • Note: These estimates do not include potential delays caused by customs clearance.

Tracking Information

You will receive an email with a tracking number once your order is shipped. Every order at SensoryEase includes tracking so you can follow your journey every step of the way.

My tracking says “No information available at the moment.”

For some shipping companies, it takes 1-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at info@sensoryease.com.

Multiple Packages

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. This ensures your items reach you as quickly as possible.

If you have any other questions, please contact us at info@sensoryease.com and we will do our best to assist you.